Prioritising the Passenger Journey

When working in an airport, keeping planes running on schedule and in a timely manner is important. After all, this makes sure that the airport keeps operating and generating revenue. However, an airport isn’t able to keep working effectively without its passengers. Learn more about how airports prioritize the passenger journey, and just some of the ways airports keep their passengers safe.

Information Display Systems

Although something that slips the mind of many people when thinking about passenger safety, one of the most important tools at Hamad International Airport’s disposal is the Information Display System. Combining screens with advanced software, these systems provide passengers with a wealth of information including the gates they need to travel to, any delays to their flights and ideal routes through the airport. This prevents crowding in certain areas and provides passengers with peace of mind, so everyone knows that they can make it to their flight in a timely manner.

Baggage Handling Systems

When you arrive at an airport, you get to the check-in desk, hand in your baggage, and wait for the flight. This process has very little chance of causing harm to a passenger- until it goes wrong. Arriving at your destination without baggage has the potential to cause distress and make people more worried about their stay in another country. Hamad International Airport invests significantly in ensuring that baggage handling systems are as efficient as possible. Modern baggage handling systems implement AI and machine learning as a means of tracking individual bags, limiting the rate of baggage loss and helping more and more people have seamless experiences in airports.

Runway/Airside Surveillance

Airports are one of the most threatened pieces of infrastructure when it comes to nonviolent and violent protests. This includes people chaining themselves to planes and seeking to cause harm on the airside of the airport. This is where CCTV-based runway surveillance is a key part of protecting passengers. CCTV-based surveillance tracks potential threats throughout the airport and makes sure that security services can respond, keeping passengers safe and limiting the risk of someone disrupting the day-to-day work of the airport.

Passenger Tracking Systems

In addition to tracking movement on the runway side of the airport, airports keep track of movement in the terminal itself. These are Passenger Tracking Systems and are a key part of developing a better idea of where passengers go both before and after their flights. Using a combination of AI and CCTV cameras, airports track the typical movements of groups of passengers and look for “chokepoints” in which too many people arrive at one time. This means that the airport can implement more systems that guide passengers away from these areas, leading to a more efficient system of movement through an airport. Not only does this prevent crashes and keep people safe, but it also makes sure that people are as comfortable as can be in an airport.

If you’re interested in the key systems Hamad International Airport uses in its day-to-day operations and have an interest in developing systems of your own, get in touch with the Bayanat Engineering team today to find out more.