Passenger and Terminal Operations
“Why good Passenger and Terminal Operations are vital to a good airport”.
Passenger and Terminal Operations may seem to be a very broad and nebulous term, but it’s actually one of the most important parts of the operation of any airport. Here are a few specifics about the day to day operations of various passenger and terminal operation systems, and what they mean to the way an airport runs.
Information Display Systems
Guiding people through the airport is one of the most important parts of Passenger and Terminal Operations. Making sure that everyone knows if their flight is on time and what gate they need to be at are both vital for the operation of any airport since without this you’d be reliant on word of mouth to get passengers where they need to be.
These are fed by live information at all times in order to ensure that passengers know all that they need to as soon as they possibly can, so they can get on with their voyage.
Queue Management Systems
Queue management systems, or a QMS, is designed to be a way of making queues far more efficient. Rather than letting a queue form alone with no real order, queue management systems ensure that any queues that form at gates are orderly and controlled. This removes the risk of people standing around for hours on end and can lead to the entire boarding situation being much more comfortable for everyone involved.
Baggage Handling Systems
When you return from your flight, you’d tend to expect that your baggage will meet you at the other end. However, your baggage can sometimes come on a completely different flight, making connecting every passenger with their baggage an important yet difficult task.
By using state of the art baggage handling and baggage reconciliation systems, airports are able to find your specific bag from the thousands of planes that have come in and get it to you just in time to leave the airport. Effective baggage handling systems can make or break your airport experience, and years of refinement have led them to the high level of efficiency you see today.
Passenger Check-In and Boarding Systems
It’s all well and good navigating your passengers around the airport, but getting them on their flight is really the end goal of any successful airport, and the whole process begins at the check-in desk. With a good check-in procedure, you can get the ball rolling and keep track of how many passengers are present and ready to board. From there, boarding procedures can begin in an orderly manner, dictated by the number of passengers that have already checked in. With a joined-up and cohesive system from start to finish, a passenger’s journey can become much smoother and incident-free.
Ultimately, Passenger & Terminal Operations are unendingly important for the customer service side of an airport. They take you from check-in to the gate, and then out the other end with all of your possessions intact, having ensured that your flight has been smooth sailing all the way. Whilst this is far from the only aspect of an airport’s running, it’s the most customer-facing one. That makes high-quality Passenger and Terminal Operations key to any major airport. Bayanat Engineering Qatar can provide solutions for passenger movement and operations and many more. Do not hesitate to contact us for more information.