Streamlining emergency communication at airports

The provision of rescue and firefighting services at airports is mandated under international ICAO (International Civil Aviation Organization) agreements. Responding to an incident requires coordination from multiple services in the airport operations control centre. Communications are therefore critical with the key being streamlined communication between airside and landside operations.

By hosting a multimedia communication solution in an airports data centre an airport can provide critical telephony and radio communications for control room users in the Airport Operations Centre. The control room users in the airport benefit from multi communication channels within one and the same system. Incidents in the terminal or on the runway are all run through the same system. This also supports improved planning and resource allocation during planned events or emergencies. Speeding up airport incident resolution will have a direct knock-on effect in reducing delays and keeping passengers moving – especially important as numbers begin to return to pre-pandemic levels.

The Milipol exhibition in Qatar, taking place May 24-26 2022, in advance of this year’s football World Cup 2022 in the country, focuses on the security and safety of large events. Hassan Ezzeddine, Managing Partner of Bayanat Engineering Qatar, commented: “This event is a great place to showcase the Frequentis LifeX solution to the Qatar market. Qatar is preparing to host an amazing event and goes above and beyond to protect its visitors and fans.”

The Frequentis multimedia communication solution, LifeX, is an innovative platform designed to empower public safety and help control rooms collaborate more effectively. It has been designed with the future in mind, to manage the demands of next-generation control rooms with features including multimedia call handling in real-time.

“The Frequentis LifeX is operational for a number of emergency services control rooms in the UK and in Europe for a number of years, but, at the end of 2021 it was implemented for the first time at an airport in the UK,” added Josef Kutschi, Managing Director Frequentis Middle East. “Here it provides the airports Fire and Rescue Service with the same streamlined solution, offering all the benefits of a modern multimedia communications platform, including a monitoring and recording system, easy to use touch screen, and a user-friendly display to visualise all telephony and radio communications simultaneously and select the ones required. The solution has transformed the way the airport manages incidents and is the key to speeding up incident resolution and in turn improving passenger experience.”

LifeX leverages IP-based communication technologies that meet the highest demands of mission-critical public-safety use cases. The solution can integrate seamlessly with a wide range of systems via common industry standards, including Web application programming interfaces (APIs), instant messaging, next generation emergency calling (NG112), TETRA, two-way radio (P25) and mission-critical data (MCx). It also allows secure integration with other applications via standards-based APIs, dissolving solution silos. Most importantly, LifeX supports legacy and future-oriented protocols and systems in parallel. As a result, control centres can introduce new technologies such as MCx without changing existing workflows, support MCx and TETRA/P25 systems side-by-side and enable a seamless transition to end-to-end omni-channel communication.

Frequentis is one of the partners that Bayanat Engineering Qatar (BEQ) will present at Milipol Qatar. Frequentis is also currently upgrading the voice communication system (VCS) for Qatar Civil Aviation Authority (QCAA) and modernising its air traffic control tower operation to meet air traffic demand.

“Bayanat Engineering Qatar and Frequentis has a long-lasting partnership, based on trust, and have completed numerous projects in the state of Qatar,” continued Hassan, “BEQ believes in excellence and on the dot execution, powered by experience and knowledge. But more than that, we believe in trust. This trust was earned over the past two decades from our partners and clients who believe in our efficiency and timely handover of their projects. Our mission is to provide the best services for our clients for the football World Cup 2022 and preparation for Vision 2030. We ensure efficiency and safety by bringing and adapting new technologies.”

Visit booth E015 to learn more about Bayanat Engineering Qatar and Frequentis and attend the seminar to find out about: “Supporting large scale events: Lessons learned from a control room supplier point of view” with Mr. Reinard van Loo (MSc), Frequentis Senior Advisor / Public Solutions Consultant.

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