How revolutionising security systems inside airports improves the customer journey

It’s undeniable that airports are key targets for those who want to cause harm. Because of this, security must remain stringent at several stages throughout the passenger’s journey. From the moment they step through the door, multiple airport staff play a role in keeping both the airside and landside areas safe. Those same activities also ensure aircraft remain safe as they move through the airspace.

While airport security won’t go away any day soon, there is room for improvement. Revolutionising security systems inside airports is achievable. Here are some areas airports could focus on.

Optimise Baggage Screening
Effective baggage screening is necessary but can act as a point of frustration for passengers. They’re aware that their journey to the aircraft is time-sensitive, and inefficient screening acts as a bottleneck that slows them down.

Adopting new screening technologies ensures that bags are scanned faster but with the same diligence. By steering away from traditional x-ray solutions, those who work in security lanes can reduce their manual input. With less manual input, it’s possible to screen baggage while remaining compliant with international regulations. Passengers experience fewer frustrations while continuing to benefit from a safe environment.

Identify Passenger Bottlenecks
Passenger bottlenecks act as security risks for several reasons. First, they act as a point of frustration. If the congestions results in a passenger missing their final call to the gate, they may become aggressive towards airport staff. In areas such as border control, they can result in staff becoming overworked. When staff fatigue sets in, they’re less likely to perform at peak efficiency.

Passenger tracking systems identify where they are occurring. As overcrowding begins to build, those who work in airport operations can receive notifications that allow them to act. Having information on these situations makes it easier to deploy staff appropriately. It also allows airport operations managers to gather data that helps them plan future staffing levels and prevent problematic incidents. Overall, this also contributes to passengers enjoying a timely and pleasant journey through the airport.

Efficient Queue Management Systems
Few people enjoy queuing. Again, due to the time-sensitive nature of airports, queues can soon cause frustration to build among passengers. Poorly managed queues can have an adverse effect on staff too. For example, if those who need to go airside to perform their duties face long queues, they’re likely to be late for said duties. This could result in a lack of necessary staff airside during key points of the day, making the customer experience unpleasant for passengers.

Advanced queue management systems allow operations managers to make predictions. With those predictions, they can staff areas adequately and reduce the number of excessive queues generated throughout the day. They also alert operations managers as to when they need to redeploy staff and offer extra support to areas where employees need to go airside. From a security perspective, this ensures that queues are still managed in accordance with IATA regulations. When it comes to keeping passengers happy, efficient queues ensure that everyone reaches where they need to be in order for airport services to run smoothly.

Revolutionising security systems inside airports is about much more than staying safe. With the right approach, you can heighten passenger satisfaction too. To discuss ways to revolutionise your airport’s security systems, contact us for an expert consultation or visit our website for more information.