How passenger check-in & boarding solutions can minimise airport queues
At Bayanat Engineering Qatar, we specialise in providing airports across the globe with world-class aviation solutions. In this publication, we discuss how passenger check-in and boarding solutions can be optimised to minimise airport wait times, and how Bayanat Engineering Qatar can help.
Why are airports experiencing increased wait times & delays?
The past 2 years have seen passenger levels in UK airports dip to 5% of the footfall experienced pre-pandemic. During this time, airlines have been forced to let staff go, with a number of employees also choosing to leave their positions for better prospects elsewhere.
As we emerge into a post-COVID world, the number of people choosing to travel abroad has increased, meaning that airports are once again flooded with holidaymakers and those travelling for business purposes. Airlines are facing more passengers with fewer or inexperienced staff, resulting in long queues, delayed flights and unhappy customers.
How can passenger check-in & boarding solutions be optimised?
Optimising passenger check-in and boarding processes can help to minimise wait times and prevent flight delays, enabling airports to run smoothly. But how exactly can these processes be optimised for smoother travel, and what would this implementation look like for airline staff?
Digital self-services
Already introduced in select airports across the UK, rolling out widespread digital self-check-in services would dramatically reduce wait times and the pressures on airline staff. Whilst it’s already common for travellers with only hand luggage to check in online prior to arriving at the airport, new technology enables passengers to check luggage into the hold using self-service machines.
Self-service bag drop-off points enable passengers to print off their own luggage tags and boarding passes before passing their bags through to the hold. This leads to reduced wait times for travellers, and fewer check-in staff needed by airlines. In using self-service check-in, airports also require fewer kiosks and are therefore able to free up space for increased traveller numbers.
Biometric boarding verification
Long queues at the gate when boarding can be frustrating for passengers, overwhelming for staff and delaying for flights. Biometric verification processes can be used to accelerate boarding, with digital software utilised for facial recognition and barcode scanning.
By accelerating boarding, airlines can reduce the likelihood of flight delays, ensuring planes leave the runaway within their allocated timeframe. This contributes to the overall smooth running of the airport.
Automated border control
A study carried out by Which? found that post-Brexit border control wait times have increased drastically. Implementing automated border control solutions could help to minimise queueing, with facial recognition software utilised to see passengers through the process smoothly.
Experts in airport management and optimization
At Bayanat Engineering, we have 40 years of experience providing premium airport and aviation solutions. By implementing our check-in, boarding and passport control solutions, airports can optimise traveller experience and ensure staff aren’t spread too thin. To find out more about how Bayanat Engineering Qatar – contact us today!